Privacy Policy

RentTrackr (Pty) Ltd ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our rental property management platform and services.

This policy complies with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and other applicable data protection laws.

We use your personal information for the following purposes:

• Providing and maintaining our rental property management services
• Processing property registrations and generating QR codes
• Facilitating communication between tenants, landlords, and property managers
• Generating inspection reports and property condition documentation
• Processing payments and managing billing
• Providing customer support and technical assistance
• Improving our services and developing new features
• Complying with legal obligations and regulatory requirements
• Preventing fraud and ensuring platform security

Under POPIA, we process your personal information based on the following legal grounds:

• Consent: When you explicitly consent to the processing
• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interests: To operate and improve our business services
• Legal Compliance: To comply with applicable laws and regulations

We may share your information in the following circumstances:

• With property managers, landlords, and tenants as part of our service delivery
• With service providers who assist us in operating our platform
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your data
• Withdraw Consent: Withdraw consent at any time

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Account information: Until account closure plus 7 years for legal compliance
• Property data: For the duration of property management plus 7 years
• Communication records: 3 years from last interaction
• Payment information: As required by financial regulations

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

Your personal information is primarily processed in South Africa. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with POPIA requirements.

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have not handled your personal information in accordance with POPIA.